Platex IT Solutions Pty Ltd
ABN: 67 652 038 732
Effective Date: 1 August 2026
Last Updated: 1 August 2026
Privacy Commitment
Platex IT Solutions Pty Ltd (“Platex”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Policy applies to our customers, prospective customers, government agencies, business partners, suppliers, contractors, job applicants, visitors to our website and anyone who interacts with Platex.
About Platex IT Solutions
Platex IT Solutions is an Australian provider of telecommunications, network infrastructure, satellite connectivity, public Wi-Fi, cyber security and ICT consulting services. We work with government agencies, enterprise organisations and communities across Australia, including regional and remote locations.
Personal Information We Collect
Depending on the nature of our relationship with you, we may collect:
Identity Information
- Name
- Organisation
- Position or job title
- Date of birth (where required)
Contact Information
- Postal address
- Email address
- Telephone numbers
Business Information
- Company details
- ABN
- Project information
- Procurement information
Financial Information
Where required:
- Bank account details
- Payment information
- Billing details
(Platex does not store full credit card information unless required through an authorised payment provider)
Technical Information
When using our website or digital services we may collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage information
- Cookies and analytics information
Service Information
Where relevant we may collect:
- Network configuration information
- Telecommunications service information
- Project documentation
- Support requests
- Communications with our staff
How We Collect Information
We may collect information:
- directly from you
- through our website
- via enquiry or contact forms
- by telephone
- via email
- during meetings
- during project delivery
- through procurement processes
- through government programs
- through suppliers and technology partners
- through publicly available information
- from credit reporting agencies where legally permitted
If you provide personal information about another individual, you confirm that you have obtained their consent to provide that information.
Website Enquiries
When you submit an enquiry through our website, we collect the information you provide so we can:
- respond to your enquiry
- prepare proposals or quotations
- assess project suitability
- communicate throughout the sales process
- improve our customer service
Information submitted through our website is transmitted using secure communication protocols where available.
How We Use Your Information
We use your information to:
- provide products and services
- design and deliver telecommunications and network infrastructure
- provide public Wi-Fi and satellite connectivity services
- deliver cyber security programs
- respond to enquiries
- prepare quotations and proposals
- administer contracts
- manage government-funded projects
- provide technical support
- improve our services
- conduct internal reporting and business planning
- meet legal and regulatory obligations
- manage supplier relationships
- detect fraud or security incidents
We only collect and use information that is reasonably necessary for these purposes.
Government Projects
Platex regularly delivers projects funded or administered by Commonwealth, State and Local Government agencies.
Where required, personal information may be collected, processed and disclosed to fulfil contractual obligations, funding agreements, reporting requirements and applicable legislation.
We only share information necessary for the performance of those obligations.
Marketing Communications
From time to time we may send information regarding:
- new services
- company updates
- industry information
- events
- newsletters
We only send marketing communications where permitted by law.
You may unsubscribe at any time by following the unsubscribe link or contacting us directly.
Disclosure of Personal Information
We may disclose information where reasonably necessary to:
- government agencies
- regulatory authorities
- technology vendors
- cloud hosting providers
- telecommunications providers
- payment processors
- professional advisers
- auditors
- contractors
- suppliers
- logistics providers
- managed service providers
Information is only disclosed where necessary for business operations, legal obligations or with your consent.
We do not sell personal information.
Overseas Disclosure
Some cloud platforms, software providers and technology partners we use may store or process information outside Australia.
Where overseas disclosure occurs, Platex takes reasonable steps to ensure that service providers maintain security and privacy standards consistent with Australian privacy requirements.
Cookies and Analytics
Our website may use cookies and similar technologies to improve performance and user experience.
These technologies may include:
- session cookies
- security cookies
- analytics cookies
- preference cookies
Where implemented, we may use services such as:
- Google Analytics
- Google Tag Manager
- Microsoft Clarity
- LinkedIn Insight Tag
These tools help us understand website usage and improve our services.
You may disable cookies through your browser settings, although doing so may affect website functionality.
Data Security
Protecting customer information is a core priority.
We use administrative, physical and technical safeguards including:
- secure cloud infrastructure
- encrypted communications where appropriate
- firewalls
- endpoint protection
- multi-factor authentication where appropriate
- role-based access controls
- secure backup procedures
- software patching and updates
- continuous security monitoring
- staff privacy and security training
While we take reasonable steps to protect your information, no internet transmission or electronic storage system can be guaranteed as completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- provide our services
- comply with legal obligations
- resolve disputes
- maintain business records
- satisfy contractual requirements
When information is no longer required, it is securely deleted, destroyed or de-identified where appropriate.
Access and Correction
You may request access to personal information we hold about you.
You may also request correction of inaccurate, incomplete or outdated information.
Requests should be directed to our Privacy Officer using the contact details below.
Complaints
If you believe Platex has breached your privacy rights, please contact us.
We will:
- acknowledge your complaint as soon as reasonably practicable
- investigate the matter
- respond within a reasonable timeframe
- work with you to resolve the issue fairly
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
Changes to this Policy
This Privacy Policy may be updated from time to time.
The latest version will always be available on the Platex website and will include the effective date shown at the beginning of this document.
Contact Us
Privacy Officer
Platex IT Solutions Pty Ltd
PO Box 7037
NSW 2650
Australia
Phone: 1300 02 888 2
Email: office@platex.com.au
Website: www.platex.com.au
If you have any questions regarding this Privacy Policy or how we handle personal information, please contact our Privacy Officer.